Frequently Asked Questions
You need to submit a request to us to port in your number, and we will process your request on your behalf. In order to request the transfer and initiate the activation process. Before initiating that process, you must contact your old service provider to get the Account number and PIN number you were assigned from the old carrier.
Bring Your Own Device
For CDMA phone, how do I determine my phones identifying?
You can find your phones IMEI, MEID or ESN number in any of the following ways:
1. dial *#06# on your phone or
2. Look in your phone settings:
a. iPhone: Settings > General > About
b. Android: Settings > About Phone > Status
c. Other: Settings > Phone Information
3. Remove your phone’s battery (if possible) and look in the battery compartment.
For Spring CMDA Devices, please dial ##786# and locate either the ESN DEC, MEID DEC, MEID or IMEI
Windows Phone: First, from your Windows Phone 7 home screen, slide the over to Applications. After getting to the applications list, scroll down to “Settings.” Once in “Settings,” scroll down to the “Wi-Fi” option. After tapping on the Wi-Fi option, you will see that your Wi-Fi will be turned off. In order to turn it on, tap on the radio button. After turning on your Wi-Fi, it will search for all the available Wi-Fi networks in your area. Now, from the list of available Wi-Fi networks, select the network you want to connect to and enter the password if needed. After connecting the device to a Wi-Fi network, you can then enjoy online gaming, browsing the Internet and downloading apps without worrying about over using your data.
iPhone: Go to the Home screen by pressing the Home button or by unlocking your phone. Select the Settings Application Select Wi-Fi and make sure the Wi-Fi button is switched to the On Position Find a familiar network below, select the network, enter in the password if needed and then you should start connecting to the Wi-Fi network. Lastly, if you are connected to Wi-Fi, you will see the WiFi icon on the left side of the notification bar.